September 2, 2020
After missing one moth, because of the pandemic, my belonging were auctioned off/ removed. Including my mothers ashes. Trying to locate them and the company refuses to help. The manager, Heather, refuses to talk to people on my behalf and we will be seeking legal advice.
Reply from Manager on March 24, 2021
Mr. Hernandez refused to supply a mailing address for his account leaving us to contact him via phone and email only. After several months of late payments incurring late fees, the account was left unpaid, in default, became delinquent and in lien. After several failed attempts to contact Mr. Hernandez we completed the steps of a legal storage facility lien. Remember - when entering into any contractual agreement, you must abide by the rules of the agreement or penalties will be enforced.